Please use the form below to submit a support request if you have any queries or remarks about our products or services. During weekday business hours, a member of our customer service team will get in touch with you as soon as possible.

SUBMIT A TICKET

The most frequently asked questions can also be answered by looking through the sections below and our delivery tracking page. Please visit our About Us page for details about our business and our products.

 

PAYING FOR YOUR ORDER

More specific information can be found on our Payments page.

PAYMENT METHODS WE ACCEPT

  • Online credit card payments are secure.
  • You can also use Western Union or MoneyGram.
  • If you would rather conduct your business in an entirely anonymous manner, we also accept cryptocurrency payments (such as Bitcoin).

OUR DISCOUNT PROGRAM

  • 5% off as a thank you to all orders placed by regular clients.
  • 10% off larger orders with every purchase of $1,000 or more in Australia.

PAYMENT INSTRUCTIONS

We will send you an email with payment instructions after you place your order. Once we have confirmed your payment, we will deliver your order in less than 24 hours.

PAYMENT VERIFICATION

Within two working days, we usually validate and clear your payment. Follow the progress of your payment authorisation here.